TERMS & CONDITIONS AND PRIVACY POLICY

 

Shipping within New Zealand

We use a variety of shipping providers dependent on where the package is going and what rates are available at the time. We will send you the details of the courier company, tracking number and links so that you can follow the progress of delivery. We expect you package to arrive within 3 - 10 business days.

 

Shipping Internationally

While our website is currently set up for New Zealand and Australian shipping - we are able to ship to a number of countries around the world. If you are interested in buying our products, please send us an email, saying what you would like, the quantity and your address so we can calculate a shipping cost for you.
We are able to accept overseas payments using credit cards via PAYPAL.


 

Refunds & Exchanges

We do not offer refunds or exchanges on products that you don’t like. But if you believe your candle to be faulty in any way we are happy to exchange the product in return for the faulty candle. We take the performance of our candles seriously and like to see where we went wrong, if we went wrong, so we can remedy the situation. Please refer to our FAQ’s, for guidelines and tips on caring for your Mandle or candle.

If you believe that your candle is faulty please contact us we will get in touch with you.

 

Privacy Policy

Your privacy is important to us.

We collect personal information from you, including information about your:

 

Name
Contact information
Billing or purchase information

We do not store credit card details.

We collect your personal information in order to be able to send and deliver your purchases. 


You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us.

© William & Emerson Pty Ltd